Don't forget that you have the right to return the product within 30 days of receipt without any obligation, for this access and fill out the Return and Warranty form in our online store - Click Here. The return can also be made at Easybox Locker.
The refund is made for all products purchased in full without including the cost of shipping, only the price of the products is refunded.
Don't forget, we compensate for any problems (in full if they are recommended by us) and you have a guaranteed return within 30 days.
All products must be returned in the same condition in which they were received, with protective packaging and accessories if they were included.
The refund is made for all products purchased in full without including the cost of shipping, only the price of the products is refunded.
Don't forget, we compensate for any problems (in full if they are recommended by us) and you have a guaranteed return within 30 days.
All products must be returned in the same condition in which they were received, with protective packaging and accessories if they were included.
We reserve the right not to accept the return if the product shows signs of use, if it has been used or is no longer in its original / damaged condition. In this case, the product can be re-shipped to your address for a fee and we will not issue a refund to the account provided.
Be very careful when returning fragile products. As you were told when you placed the order, if you did not purchase the product on our recommendation, the return is your responsibility, and if it does not reach us in its original condition, including if it is due to transport, the return will be refused/cancelled – so make sure that it will reach us in its original condition.
If you do not trust the courier sent by us and you did not specify this in the return request, please refuse delivery to the courier sent by us, let us know and send it yourself with which courier you want – if the product was not purchased on our recommendation, the return regardless of the courier is your responsibility. For orders paid by card, the amount will be returned to the same card used for the transaction, within 3-30 days of accepting the return. The amount refunded after the return will be the one paid when placing the order for the products (only the products, not the initial transport), the return transport being borne by ElectroPiese.
If you do not trust the courier sent by us and you did not specify this in the return request, please refuse delivery to the courier sent by us, let us know and send it yourself with which courier you want – if the product was not purchased on our recommendation, the return regardless of the courier is your responsibility. For orders paid by card, the amount will be returned to the same card used for the transaction, within 3-30 days of accepting the return. The amount refunded after the return will be the one paid when placing the order for the products (only the products, not the initial transport), the return transport being borne by ElectroPiese.
If your return request was canceled, then one of the following situations may have occurred:
You changed your mind and did not hand over the package to the courier. The package arrived damaged. The courier called you twice, but was unable to reach you.
Don't forget, we compensate for any problems (fully if they are recommended by us) and you have a guaranteed return.
Accuracy in selecting spare parts is essential for the optimal functioning of your home appliances. Therefore, please note that the information provided by the manufacturer, based on the appliance model, is the only sure way to identify compatible parts. Dimensions and images are indicative and cannot be used to guarantee compatibility.
Warranty conditions:
All products sold by Electropiese SRL benefit from the initial warranty offered by ElectroPiese SRL for a period of 30 days from the date of purchase, after which the manufacturer's warranty is offered if applicable.
The warranty does not cover products that have physical defects such as: bumps, cracks, chips, burnt or cracked components/parts, etc., damaged, removed or modified warranty labels or seals, products used in inappropriate conditions (improper supply voltages, subjection to large variations in temperature and pressure, mechanical shocks, incorrect handling, use of products in conditions of humidity, dust, noxious substances or under the action of chemical substances, etc.), incorrect settings and installations, ungrounded sockets, penetration of liquids, metals or other substances inside the equipment, mechanical or plastic intervention on the products, connection or disconnection of certain components during the operation of the equipment.
Accuracy in selecting spare parts is essential for the optimal functioning of your home appliances. Therefore, please note that the information provided by the manufacturer, based on the appliance model, is the only sure way to identify compatible parts. Dimensions and images are indicative and cannot be used to guarantee compatibility.
Warranty conditions:
All products sold by Electropiese SRL benefit from the initial warranty offered by ElectroPiese SRL for a period of 30 days from the date of purchase, after which the manufacturer's warranty is offered if applicable.
The warranty does not cover products that have physical defects such as: bumps, cracks, chips, burnt or cracked components/parts, etc., damaged, removed or modified warranty labels or seals, products used in inappropriate conditions (improper supply voltages, subjection to large variations in temperature and pressure, mechanical shocks, incorrect handling, use of products in conditions of humidity, dust, noxious substances or under the action of chemical substances, etc.), incorrect settings and installations, ungrounded sockets, penetration of liquids, metals or other substances inside the equipment, mechanical or plastic intervention on the products, connection or disconnection of certain components during the operation of the equipment.
We understand that the lifespan of a light bulb is important, but due to its nature, the light bulb is consumable and, for this reason, has no warranty offered by the manufacturer.
The refrigerator thermostat has no warranty if it is not installed by a service authorized by the manufacturer, being very sensitive due to the capillary. The oven resistance benefits from the manufacturer's warranty only if it is installed and invoiced by a service authorized by the manufacturer.
The aquastop hose benefits from the manufacturer's warranty only if it is installed and invoiced by a service authorized by the manufacturer.
Electrical and electronic spare parts for household appliances benefit from the manufacturer's warranty only if they are installed and invoiced by a service authorized by the manufacturer.
The refrigerator thermostat has no warranty if it is not installed by a service authorized by the manufacturer, being very sensitive due to the capillary. The oven resistance benefits from the manufacturer's warranty only if it is installed and invoiced by a service authorized by the manufacturer.
The aquastop hose benefits from the manufacturer's warranty only if it is installed and invoiced by a service authorized by the manufacturer.
Electrical and electronic spare parts for household appliances benefit from the manufacturer's warranty only if they are installed and invoiced by a service authorized by the manufacturer.